Marine Buisness Practise

Marine Buisness Practise

Warrentees- A warrentee is given to a piece of equipment such as an outboard engine. A warrantee is a legal assurance that an item will perform the task it is built for. This assurance does come with some conditions and it is important that you make sure you read the warranntee and adhere to these or the warrantee with be void. For example when you buy a new outboard engine there are certain proceedures that must be done when starting and running the engine for the first time. Such as using a type of oil or not exceedinng a certain number of revs.

Guarantees- A garrantee is an assurance of workmanship. When a part is repaired for example, you give your assurance that this part will perform its job. Should this part fail you are responsible and are expected to cover the repair cost. If this part had been replaced with a new part then it would be covered by a warrantee.

Quotations- When giving a quote it is important to remember that this is a fixed price. Taking into account all that may be needed for a job such as parts, consumables, labour. If something should not be foreseen such as extra parts or labour it is now up to the person who delivered the quotation to cover the extra cost.

Estimations- Unlike a quotation, an estimation gives you room to move. It is effectively a guess. Parts, consumables, labour are all taken into account and a price is given for the job. However this price is not fixed and should unforseen circumstances arise, this is discussed with the customer.

Charge out rates- When choosing your charge out rate it is important to take into account all your expenses. For example when working in a workshop the rate you pay, e.g $60/hr, will include three divisions. Usually along the lines of $20/hr paid the the employee, $20/hr for the owner and $20/hr to pay for overheads. Overheads such as Rent, Power, Rates, Upgrading equipment.

Courtesy services- This is the services that are offer by a buisness that are not necessary but are done out of courtesy. Such as courtesy cars, dropping off or picking up a customer, checking tyre pressures, washing a car after work is done etc

Cultural issues- Cultural issues reffer to differences between cultures such as expectations, Practises, Communication issues etc.